Return & Shipping Policy
All sales are final as every order placed is custom made to your specifications. We do not accept returns or replacements in the case where you may need a smaller or larger size. (You can view the sizing chart on each of the product pages, and please don’t hesitate to contact us with any further questions before ordering.)
At checkout, once you have clicked on the “Complete Order” button, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us at firstname.lastname@example.org as soon as possible. We cannot guarantee these changes can be made, but we will do our best on a case-by-case basis.
The last thing we want is for you to be stuck with a damaged item. If your product arrives to you damaged, then please get in touch with us at email@example.com within a week’s time!
We will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error
Estimated printing times:
The majority of our products are printed within 2-7 business days. After your order has been created, it will be sent out via the shipping method you’ve selected.
Standard shipping times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done. If the carrier's tracking indicates that the product was delivered, it will be your responsibility to file a claim with the carrier for a lost shipment.